Customer stories

Identity transformation with measurable results.

From financial services to field operations, MYID helps organizations bring secure identity services closer to the people who need them.

Askari Bank Published by IBM Financial services

Askari Bank modernizes workforce identity with IBM Verify and SPS.

In a customer story published by IBM, Askari Bank describes a modern identity program delivered with IBM Verify and SPS. The program strengthened authentication, expanded employee self service, connected 36 applications through single sign on, and accelerated workforce onboarding.

75 percentReduction in help desk time for password related issues
80 percentStaff adoption of the self service identity platform
100 percentMFA coverage for sensitive actions
36Applications connected through single sign on
5 days to 1 dayOnboarding and offboarding cycle time
Read the Full Case Study on IBM.com Discuss Your Identity Program

Source: IBM customer story for the Askari Bank deployment.

Customer story North America Field workforce

Identity recovery that travels with a 40,000 user workforce.

One of the largest vegetation management and utility services companies in North America uses MYID to bring identity recovery, account unlock, onboarding, alerts, and notifications closer to a workforce centered on field operations.

40,000Users in the deployment scope
Mobile accessIdentity support for field teams
On the goAccount recovery and unlock
Always informedAlerts and company notifications
Read the Customer Story Discuss Field Workforce Identity

Customer name withheld. User count reflects the approved deployment population as of July 2026.

What these programs share

Identity services work best when people can reach them.

MYID connects people with approved identity services while organizations preserve control and gain a clearer view of adoption and outcomes.

User self service

Approved password, MFA, profile, activation, and account unlock experiences move routine identity help closer to every user.

Protected actions

Organization policy, guided verification, and clear outcomes support sensitive identity work.

Visible outcomes

Program insights help administrators understand adoption, self service activity, protection outcomes, and areas needing attention.

Build the identity experience your workforce needs.

We will map your user journeys, identity needs, security priorities, operating constraints, and success measures.

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