The challenge
Field teams cannot always pause work, reach a desk, or wait for a traditional support channel when access is interrupted. The company needed a secure mobile route to recovery across changing networks and time sensitive operations.
Customer story
Identity recovery that travels with a 40,000 user workforce.
One of the largest vegetation management and utility services companies in North America uses MYID to bring identity recovery, account unlock, onboarding, alerts, and notifications closer to a workforce centered on field operations.
40,000Users in the deployment scope
Mobile accessIdentity support for field teams
On the goAccount recovery and unlock
Always informedAlerts and company notifications
Customer name withheld. User count reflects the approved deployment population as of July 2026.
The MYID experience
MYID gives eligible users company approved account recovery, directory unlock, account activation guidance, alerts, and notifications through one mobile experience.
Operational value
Users can address routine identity needs from the field, receive timely company communication, and follow guided activation and recovery journeys. Administrators gain a governed channel that extends the company’s existing identity and security investments.
The mobile identity journey
Help is available where the work happens.
MYID gives the workforce a company controlled experience while connected identity systems remain the authority for each action and result.
Account activation
New users receive a guided route to connect with the right company, activate an existing identity, and understand the services available to them.
Account unlock
Eligible users can clear an account lockout from their phone and return to productive work faster.
Recovery
Company approved recovery journeys help users restore access and complete required verification without depending on a desk based workflow.
Alerts and notifications
Targeted communication keeps employees and users informed about security events, required actions, company updates, and identity activity.
Offer the services the workforce needs.
Each organization chooses the MYID experiences it wants to make available and how sensitive actions should be verified.
- Company branded user experience
- Protected sign in and verification
- Services matched to workforce needs
- Clear identity and protection outcomes
Understand how the program creates value.
Program insights help teams understand adoption, self service activity, protection outcomes, and where users still need assistance.
- Account activation and recovery activity
- Identity tasks completed through self service
- User security responses and protection actions
- Company scoped program insights
Bring identity support to your field workforce.
Connect the identity services your company already uses with a secure mobile experience for recovery, communication, and workforce support.
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