Account recovery
Help people regain access when they are locked out. Verify their identity, find the right recovery path and confirm the result of supported account actions.
Identify → verify → recover access YOUR 24/7 AI HELPDESK AGENTYour helpdesk.
Your helpdesk.
Always on.
Real help starts with a conversation. Any shift. Any time.
Give your people one familiar number to call when they need help. MYID Voice is your AI helpdesk agent: a conversational front door to support, connected to the services and workflows your organization enables.
MYID Voice AssistantILLUSTRATION
MYID VOICE
“Hi Alex. You’ve reached My ID, your AI helpdesk. How can I help today?”
“I need help with my work account.”
Your identity comes first.Verify a code before any account action.
CALLUNDERSTANDHELP
More human in the moment.
More controlled behind the scenes.
For your peopleA familiar place to turn, day or night.
For your support teamMore capacity for the work that needs people.
A SHORT CONVERSATION. A CLEAR OUTCOME.A helpdesk conversation.
A helpdesk conversation.
A clear next step.
See account recovery as one example of a helpdesk journey. The assistant guides the conversation, verifies identity before sensitive actions and explains the outcome.
01 / CALL AND CONNECT
Help starts with a hello.
Dial the MYID number provided by your organization. The assistant introduces itself, explains what it can do and helps you choose an account unlock or password reset.
An AI assistant, clearly identified. No existing password requested.
MORE THAN ACCOUNT RECOVERYBuild the helpdesk
Build the helpdesk
around your people.
One conversational entry point. A service experience shaped by your company’s knowledge, policies and approved workflows.
Help on every shift
Make support easier to reach for employees on the road, away from a laptop or working outside office hours.
Your company’s guidance
Extend Voice with approved answers and step by step guidance for the questions your people ask most.
From request to next step
Connect additional service workflows to capture requests, carry out approved actions or guide users toward the right human support.
Company knowledge, ticketing, additional actions and live transfers require integration and validation for your environment. Enabled workflows define what your agent can do.
ONE HELPDESK. FOUR EVERYDAY USE CASES.From day one
From day one
to getting back in.
Account recovery, onboarding, password reset and MFA reset — guided by conversation and your organization’s security policies.
Onboarding
Guide new employees through their first steps: claiming an account, getting started and understanding what to do next, using your approved onboarding process.
Welcome → guide → get startedPassword reset
Verify the caller before resetting a forgotten password. MYID generates a policy-compliant password and requests text delivery to the verified registered number, without reading it aloud.
Verify → reset → notifyMFA reset
Help users who have lost a phone or need to replace an authentication method. Follow your approved identity checks and recovery policy before resetting factors and guiding re-enrollment.
Verify → reset factors → re-enrollAccount unlock and password reset are supported by the current recovery integration. Onboarding and MFA reset require company-specific workflows, provider integration and validation before enablement. Text delivery depends on the messaging provider and carrier; the assistant explains the next support step when delivery cannot be confirmed.
DESIGNED FOR THE MOMENT YOU NEED ITLess explaining.
Less explaining.
Less waiting.
More getting on.
For people away from a laptop, teams in the field and anyone who prefers to talk, Voice adds another practical way to reach MYID.
Plan your Voice experience ↗A first point of contact, 24/7
Give night shifts, field teams and employees across time zones a familiar number to call. Clear spoken updates keep people informed throughout supported workflows.
Less routine work for IT
Handle enabled routine requests through conversation, so your team can focus on complex issues and the people who need personal attention.
Build on what you trust
Start with your identity and messaging services. Shape additional helpdesk journeys around approved company knowledge and connected service workflows.
Keep security within reach
After recovery, users can choose to receive links to MYID Self Verify on mobile and their organization’s chatbot.
CONVERSATION IS THE INTERFACEVerification
Verification
is the foundation.
A friendly greeting is not authentication. MYID verifies the user before it acts, and the assistant reports the result the backend actually returns.
A unique registered number can personalize the greeting. Shared or unknown numbers get a neutral greeting and an account lookup.
Users enter verification codes on the phone keypad. The assistant does not ask them to say a code or their current password.
One recovery operation per call. Uncertain results get an honest explanation, not an invented success or repeated reset.
VISIBILITY FOR THE PEOPLE BEHIND THE SERVICEKnow what happened.
Know what happened.
See what needs attention.
Bring Voice into your MYID operational dashboards. Follow call activity, duration and recovery results without confusing a completed call with a successful account action.
Call activity
Caller IDs, start and end times, duration, current status and disconnect reasons.
Recovery outcomes
Unlocks, password resets, confirmed results and requests that need investigation.
Private call review
Restricted transcripts in authorized dashboards, with caller responses and credential-sensitive content withheld.
A FEW GOOD QUESTIONS
Before you call.
Do users need the mobile app?
No app is needed to call. Users need access to the registered phone that receives their verification code. The assistant can offer app links after successful recovery, with the user’s consent.
What if the number is shared or unrecognized?
The assistant asks for an employee ID, username or corporate email. Caller ID alone never authorizes recovery.
Is Voice only for account unlocks and password resets?
No. MYID Voice is designed as your 24/7 AI helpdesk agent. Account unlocks and password resets are the first verified workflows. Onboarding, MFA reset, company guidance and additional service actions extend the helpdesk experience through workflows and integrations configured and validated for your organization.
Does it replace our human support team?
Voice complements your team. It handles the workflows you enable, explains what it can do and directs users to the appropriate support path when a request needs human help. Ticket creation and live transfers require configured integrations.
How do we enable it for our organization?
We map your helpdesk use cases, establish a Voice number, connect approved systems and validate each enabled workflow. Start with account recovery, then expand with company knowledge and service integrations. Supported actions and human handoff options depend on your configuration.
MEET MYID VOICEYour helpdesk never clocks out.
Your helpdesk never clocks out.
Let’s put it to work.
Let’s design a 24/7 helpdesk experience around your people, your policies and the systems you already own.
Let’s talk Voice Explore MYID Mobile →