Account activation
Guide new users through identity verification, recovery information, biometric setup, security preferences, and their first successful sign in without distributing a default password.
MYID Manage
Routine identity work without a routine helpdesk ticket.
Give users one guided place to activate, manage, and recover their work identity. MYID makes approved self service simple while the organization remains in control.
Identity help in one real workspaceUsers choose the task they need without hunting through separate systems.
The user journey
The identity tasks users need most, in one place.
Each organization chooses the services it wants to offer. Users see a consistent experience instead of a collection of disconnected portals and support procedures.
Password change
Help signed in users choose a stronger password and complete the change without contacting the helpdesk.
Password recovery
Provide a clear recovery path when the user cannot sign in or has forgotten the current password.
Password expiration reminders
Notify users before a password expires so they can act before access and productivity are interrupted.
Password exposure checks
Help users replace exposed, weak, or easily guessed passwords even when those passwords technically satisfy policy.
Profile updates
Let users maintain the approved contact and profile details that help keep their identity usable and recoverable.
MFA management
Make supported verification methods visible and easier to enroll, review, or remove.
Directory unlock
Let an eligible user clear an account lockout and return to work without waiting for manual intervention.
Accounts & entitlements
Give users read only visibility into connected application accounts, access, roles, permissions, and directory groups where supported.
Manager assisted recovery
Help authorized managers approve or deny assigned password and MFA recovery requests without viewing passwords or one time codes.
Past activity
Give users a useful history of identity and security actions connected to their account.
A single, recognizable place to get identity help.
Users no longer need to know which identity platform, directory, or application owns a particular task. MYID presents the services their organization has approved in clear, consistent language.
- Fewer portals and fewer unfamiliar support steps
- Guided verification for sensitive changes
- Company branding and support information
- Clear outcomes users can understand
Shift repetitive work without giving up control.
Organizations decide which services are available, who can use them, and how sensitive actions are verified. That creates a practical path to self service without asking support teams to surrender governance.
- Lower repeat ticket volume
- Shorter time away from productive work
- Consistent experiences across identity systems
- Useful records for support and audit review
A simpler operating model
From “open a ticket” to “complete the task.”
1. User choosesThe user opens the identity task they need.
2. MYID guidesThe app explains requirements in understandable language.
3. User verifiesSensitive actions receive the organization approved verification.
4. Work completesThe user receives a clear result and returns to work.
Proof that identity self service can change the helpdesk.
IBM reports that Askari Bank worked with SPS to implement self service password reset and IBM Verify. Published results include a 75 percent reduction in help desk time for password issues and 80 percent staff adoption.
That outcome belongs to the documented deployment and is not a guarantee for another customer.
Start with the tickets users open most often.
Bring your password, account unlock, MFA, profile, access, and onboarding volumes. We will help identify the strongest self service opportunities and the operational value they can return.