This guide explains how employees and other authorized users connect to a company, sign in, review identity information, use approved account functions, respond to security events, and get help. The screens you see depend on what your company enables.
Last reviewed July 18, 2026
Face ID, Touch ID, and similar checks are performed by your device operating system. MYID does not receive your biometric template.
Review available profile details, password health, MFA factors, incidents, device evidence, security score, automatic protection status, and the last successful synchronization time.
Use identity actions approved by your company, such as password changes, profile updates, MFA factor management, directory unlock, recovery approvals, activity, and device information.
Review security incidents, risk information, and response choices that the server can associate with your identity. Evidence that is still being checked should not appear as a final healthy result.
Open security training when your company has configured a supported training provider. An unconfigured provider can be unavailable without indicating that you failed training.
MYID can show protected local information quickly and then refresh eligible sections. A new synchronization time should represent a successful live checkpoint. Cached evidence keeps its original freshness and should not be presented as a new result.
Follow the company policy shown by MYID. If a change times out, do not assume it failed. Try the new password through the approved sign in path or contact your helpdesk before repeating the change.
Verify that every factor belongs to you. Report an unknown factor immediately. Remove a factor only when another approved sign in method remains available.
Review the status time, request a fresh check, complete any required verification, and wait for MYID to confirm the resulting directory state. An account that is already unlocked should be reported as unlocked.
Your company decides which profile fields can be changed. Phone, email, address, and photo changes can require extra verification or provider processing time.
Review the time, source, and recommended action. Choose only the response that describes what happened. Contact your security team when activity is unfamiliar.
When enabled by your company, automatic protection can take approved action after a configured response period. Review the consent, timing, and available choices carefully.
Confirm internet access, use the complete current company identifier or QR code, check the displayed company name, and confirm that MYID is current. Retry once after a timeout, then contact your helpdesk.
Wait for the active attempt, verify your username format, use only the newest OTP value, and confirm that your device time is automatic. Stop repeated attempts if they could lock your account.
Check whether the result was live, degraded, cached, or unavailable. Leave MYID open briefly after one refresh. Report the displayed time and app build if the successful live checkpoint still does not update.
Confirm that the current app version is installed. Return to Manage once. If the action remains unavailable, ask your helpdesk to confirm that the company capability and provider are enabled.
Reopen the unlock screen and review the fresh status. Try the approved account sign in when appropriate. Avoid repeated unlock requests when the account is already unlocked.
Refresh once, then contact your helpdesk with the approximate time and visible message. Never approve activity that you do not recognize.
MYID can record security and operational events for your company, including identity context, action, time, result, duration, correlation, and provider status. Where safe capture is available, records can include sanitized request and response evidence plus a truthful capture status.
Passwords, OTP values, access tokens, authorization data, keys, and configured secret fields should be removed or protected. Retention and authorized access depend on your company agreement and applicable policy.