Manage
Activate an account, change or recover a password, receive expiration reminders, update approved profile details, manage MFA, unlock a directory account, review access, and complete manager assisted recovery approvals.
Manage. Protect. Learn.
Give every user a secure way to manage and protect their work identity.
MYID Self Verify turns routine identity requests and urgent security decisions into guided mobile self service. Users get help faster, helpdesks handle fewer tickets, and security teams gain a direct response channel to the people involved.
Fewer identity ticketsMove repeatable password, access, profile, MFA, and account unlock work to guided self service.
Faster user recoveryHelp users regain access without waiting in a helpdesk queue.
Faster security decisionsAsk the affected user directly when an incident or dangerous email link needs review.
More value from current toolsExtend the identity, security, and training investments already in place.
One trusted experience
The everyday identity journey, finally connected.
MYID gives users a consistent place to activate, manage, protect, and strengthen their work identity while each organization decides which services are available.
Protect
Review identity incidents and dangerous email link activity in plain language, confirm recognized activity, check password exposure, or protect the account immediately when something is wrong.
Learn
See assigned security training, due dates, progress, completion history, and intelligent reminders in the same experience users already trust.
Turn first day identity setup into a secure guided welcome.
Help new users find and activate the identity their organization has already created. MYID guides verification, recovery information review, biometric setup, security preferences, and a clear introduction to available services.
Account activation removes the need to create a shared default password or communicate temporary credentials by phone or email. The user proves their identity and establishes access through an approved journey.
Organization defined account lookup
Guided identity verification
Biometric sign in setup
MYID Autopilot preferences
Turn a dangerous click into an informed decision.
When an organization’s email security service flags a risky link, MYID can explain what happened in clear language and ask the user to respond. Recognized activity is recorded; suspicious activity can move directly into account protection.
- Clear context about the message, link, and time of activity
- Grouped alerts so repeated clicks do not become notification noise
- A simple choice to recognize the link or protect the account
- One place to review open and previously handled activity
Give users a trusted “protect me now” button.
If a user believes an account or device may be compromised, MYID can coordinate the organization approved protection actions available to that company. This helps reduce the time between concern and containment.
Protect the account when the user cannot respond in time.
Organizations choose whether MYID Autopilot is available and how long a user has to respond. When approved conditions are met, MYID can carry out the configured protection plan and preserve the outcome for review.
The business case
Measure MYID by the work it removes and the response it accelerates.
The opportunity is straightforward: reduce avoidable identity tickets, shorten time away from work, speed up user assisted security decisions, and increase the return on identity and security platforms already owned.
Helpdesk deflectionIdentity requests completed without an analyst handling each ticket.
Recovered productivityLess time waiting for password, access, and account unlock support.
Response accelerationLess time spent tracking down the user connected to suspicious activity.
Investment extensionMore user value from existing identity, SIEM, email security, and training tools.
A workforce that strengthens security
Give every user a role in protecting the organization.
A small security operations team cannot add human context to every identity event. MYID brings the right activity to the person involved, captures an informed response, and gives the security team evidence it can use.
Monitor and respond to your own identity activity.
Users can review incidents, dangerous email links, password health, training, MFA, and protection status without learning the security tools behind them.
- Plain language context from company security systems
- Clear choices to recognize activity or protect the account
- A personal Security Due Diligence Score with practical guidance
- Notifications that help users act before a problem grows
Focus experts on better detections, rules, and policy.
Instead of spending valuable analyst time chasing users for basic context, the security team can focus on new use cases, stronger detection rules, response policy, and the activity that truly needs expert investigation.
- Recorded user responses connected to the original activity
- Automatic protection when approved conditions are met
- Clear outcomes for review, tuning, and audit
- Program data that shows where policy needs improvement
A policy compliant password can still be a bad password.
Length and complexity rules do not prove that a password is safe. MYID can help identify exposed, reused, weak, or easily guessed password choices through the checks approved by the organization, then guide the user toward a stronger choice.
- Exposure checks presented as clear password health
- Protection against weak choices that technically satisfy policy
- Expiration reminders before access is interrupted
- Guided password change and recovery when action is needed
Resolve sensitive MFA recovery without a support bottleneck.
Authorized managers can review password and MFA reset requests assigned to them. The approval remains controlled and recorded, while passwords and one time codes stay private.
- Manager context for a user they already know
- Approved recovery paths defined by the organization
- Faster resolution without exposing authentication secrets
- Complete decision evidence for support and audit teams
Visibility and accountability
See the whole program, then prove what happened.
MYID dashboards bring company activity, adoption, outcomes, failures, performance, connected service health, and user response into one operational view. Detailed audit evidence helps authorized teams reconstruct who acted, what happened, when it happened, why it happened, how it was handled, and the final outcome.
Company overviewUsers, devices, identity actions, notifications, protection actions, training, and security outcomes.
Manage visibilityAuthentication, MFA, password changes, resets, account unlocks, profile updates, and activation.
Protect visibilityIncidents, email threats, user decisions, password exposure findings, and MYID Autopilot outcomes.
Audit evidenceSearchable tenant, actor, time, action, reason, method, result, duration, and correlation context.
Standards informed security
Support NIST aligned identity, audit, and response programs.
MYID is designed to help organizations implement and demonstrate identity, authentication, access control, audit, awareness, and incident response practices informed by NIST SP 800 53 and NIST Cybersecurity Framework 2.0. It also supports customer programs that map to Virginia SEC530, CIS Controls, OWASP guidance, and applicable regulated industry requirements.
Compliance depends on each customer environment, configuration, connected systems, operating controls, and formal assessment. MYID provides capabilities and evidence that help customers pursue and demonstrate their requirements without making an unsupported blanket certification claim.
Customer proof
Outcomes buyers can evaluate.
We use documented customer results, not invented testimonials, to show what identity self service can make possible.
Modern workforce identity with IBM Verify and SPS.
IBM’s published customer story reports a 75% reduction in helpdesk time for password related issues, 80% staff adoption, 100% MFA coverage for sensitive actions, 36 applications connected through single sign on, and onboarding reduced from five days to one.
Identity help that travels with the user.
MYID supports large, distributed workforces that need secure identity recovery, account unlock, alerts, and guided self service without depending on a desk, office, or traditional support channel.
Works with your environment
One user experience across the systems you already own.
MYID is designed to extend identity providers, directories, security platforms, email protection, endpoint security, and training services without forcing users to understand which system sits behind each action.
Identity and accessAccount activation, authentication, recovery, MFA, profile, access, and entitlement experiences.
Security operationsUser assisted incident review, account protection, and MYID Autopilot response.
Email and endpoint securityClear user action when security tools identify risky links or device concerns.
Security awarenessAssignments, reminders, progress, and completion in one familiar place.
See the value in your environment
Start with the identity problems your users and support teams feel today.
We will map the highest volume requests, the security decisions that lose time, and the systems you already own. Then we will show where MYID can create a simpler user experience and a measurable return.