MYID Self Verify connects your existing IdP, SIEM, EDR, directory, notification, and remediation tools so employees can resolve identity problems themselves and verify identity risk in real time. If they do not respond inside your policy window, MYID Autopilot takes approved action to protect the account.
Traditional helpdesk recovery often starts with weak questions and ends with a temporary password everyone knows is bad security. MYID gives users a verified, policy-controlled way back in without turning the helpdesk into an identity proofing desk.
Users can reset passwords through guided flows that verify identity, enforce policy, avoid predictable default passwords, and record the action for audit.
Device replacement, factor recovery, and enrollment support become self-service workflows instead of helpdesk queues.
Users can clear routine Active Directory lockouts after verification, while IT keeps control of policy, logging, and allowed action boundaries.
Recovery contact data, profile attributes, and account visibility can move out of ticket queues and into controlled user self-service.
A SOC analyst can see an alert. The user knows whether they are traveling, whether they tapped the MFA prompt, whether that device is theirs, and whether the activity was expected. MYID asks the user, scopes them to their own identity, and records the answer.
Signals arrive from the customer's identity, SIEM, EDR, directory, or custom monitoring systems.
MYID ties the signal to the affected user and presents it in plain language.
The user confirms or denies only the activity connected to their own account.
If the user denies it or does not respond in time, Autopilot triggers configured protection actions.
You decide the response window. One minute, five minutes, an hour, or a custom threshold. If the user does not respond, MYID Autopilot can take the actions your organization approves for that incident type.
Autopilot is not a black box. Each customer chooses which actions are available: reset password, unlock/lock account, add SIEM notes, close or update incidents, notify the user, or call secure on-premise action APIs such as MYID Secure AD Agent.
User responses, non-responses, incident context, remediation actions, and provider results are recorded so IT and security can review what happened without chasing screenshots or ticket comments.
We connect to the systems customers already trust. Current deployments include IBM Verify and on-premise ISIM; the architecture is designed for IdP, SIEM, EDR, directory, notification, and remediation integration patterns.
MYID turns identity recovery and identity risk into guided, verified user workflows backed by your existing systems and your organization's policy.